“We hear you and we want to help” was the majority message from politicians in Canberra this week when they met with the Regional, Rural & Remote Communications Coalition.
The Coalition met with more than 50 members of Parliament over two days with the aim of highlighting the plight of telecommunications in the bush.
National Farmers' Federation President Fiona Simson said it was heartening that politicians understood the perils of an inability to access affordable and reliable telecommunications, however action was what was needed now.
The Coalition is made up of 17 organisations with an interest in seeing telecommunications in the bush improved.
Members of the Coalition provided their personal experiences of living and doing business without reliable communications.
Annette Turner, a member of the Country Women's Association, hailing from west of Broken Hill, told of a dangerous situation when communication networks failed last summer.
"We had a major bushfire during which landline and mobile services went down - as a result we had no idea where people fighting the fire were or if they were ok."
Grain farmer from Quambatook, in Victoria's Mallee Brett Hosking said the inability to connect was threatening to curtail agricultural productivity.
"Digital technology is the next frontier of productivity gains for farmers but without adequate access to reliable and affordable internet we stand to miss out on these new opportunities and the economic gains they offer."
During the two days the Coalition called on Government to commit to five actions:
1. A universal service obligation for both voice and data.
2. Customer service guarantees to deliver more accountability from providers and nbn.
3. Long term public funding for open access mobile network expansion (blackspots).
4. Fair and equitable access to Sky Muster satellite for those with a genuine need for the service.
5. Fully resourced capacity-building programs that build digital ability.
Australian Communications Consumer Action Network (ACCAN) Chief Executive Teresa Corbin said the Coalition would continue to fight to see telecommunications in regional, rural and remote Australia improved to a standard comparable to that enjoyed by urban consumers.
"We are committed to 2017 being the year better communications are delivered to the bush. There were lots of encouraging and positive words from the politicians we visited this week.
"Going forward from here we'll follow up on these meetings to work with politicians to ensure we get #betterbushcomms and put an end to the #datadrought."
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