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nbn helping with monitoring your alarm and security systems

The nbn™ access network will soon replace most existing fixed phone and internet networks.

When you switch over to the nbn™ access network, it may affect the operation of important services- such as your monitored fire alarm, medical alarms and security monitoring system.

Fire alarms

It’s important to register fire alarms with nbn’s Fire Alarm and Lift Emergency Phone Register.
Register your monitored fire alarm or lift emergency phone here.

What you need to do
  1. Talk to your monitored fire alarm provider about your options for migrating your fire alarm to the nbn™ access network, or another network, prior to the disconnection of your current service.
  2. Identify the phone number used by your fire alarm.
  3. Register your service with nbn‘s Fire Alarm and Lift Emergency Phone Register. Valid registrations (with a valid service phone number) will help nbn identify where assistance with migration may be needed. Registration to nbn‘s Fire Alarm and Lift Emergency Phone Register is free.
  4. Once you have asked your monitored fire alarm provider for advice about options to migrate your fire alarm, you will need to decide which option to install.
  5. If additional cabling work is required to migrate your fire alarm, you will need to organise a registered cabler to do this.
  6. Once the alarm has been migrated, work with your monitored fire alarm provider, and equipment providers, to make sure everything is working properly.
  7. Once migration is successfully tested, ask your monitored fire alarm provider to notify nbn that the service has been migrated.
Questions you could ask your monitored fire alarm provider:
  • Will my monitored fire alarm work properly when connected to the nbn™ access network?
  • If so, what specific phone or internet service will work best with my monitored fire al
  • Will my monitored fire alarm be able to dial out during a power outage?
  • If not, what alternatives are available?
  • What solutions would you [the provider] suggest? Are there any costs involved?

Medical alarms, autodiallers or emergency call buttons

Make sure you call your device provider

The rollout of the nbn™ access network involves new technologies which some existing devices may not be compatible with. Therefore, it’s vital that you talk to your device provider for advice, and to find out if your device or service will work on the nbn™ access network, or what alternatives may be available.

Questions you could ask your device provider:
  • Will my medical alarm work properly when connected to the nbn™ access network?
  • If so, what specific phone or internet service will work best with my medical alarm?
  • Will my medical alarm be able to dial out during a power outage when connected to the nbn™ access network?
  • If not, what alternatives are available?
  • What alternatives are there to using a landline connection?
  • What solutions would you (the provider) suggest?
  • Are there any costs involved?
Types of alarms affected
Family and friend autodiallers/emergency call buttons
Autodiallers (also known as emergency call buttons) are used by people who need to be able to call family or friends for help in an emergency. They typically have a base unit and a wireless pendant with a help button on it. When the help button is pressed, the alarm base unit calls a pre-assigned phone number and plays a pre-recorded message, or activates a loudspeaker to enable a speakerphone conversation. Generally autodiallers are purchased for a one-off price and have no ongoing monthly fees.

Professionally monitored medical alarms

Professionally monitored medical alarms help you call a professional service for assistance in an emergency. You wear a pendant with a help button on it and when you press it, the alarm base station activates a loudspeaker to help you talk to an operator at the professional monitoring company. The monitoring service can then take appropriate action such as dispatching an ambulance or contacting family.

Security monitoring systems

nbn is unable to provide general advice due to the wide range of security alarms in the market, however here are some questions you could ask your security alarm provider:

  • Will my alarm work properly when connected to the nbn™ access network?
  • If so, what specific phone or internet service will work best with my alarm?
  • Will my alarm be able to dial out during a power outage when connected to the nbn™ access network?
  • If not, what alternatives are available?
  • What solutions would you [the provider] suggest?
  • Are there any costs involved?

A note on privacy

If you are disclosing others’ personal information to nbn for inclusion in the Register, you should have their consent to provide the information to nbn. You will also need to notify those individuals that you have provided their information to nbn, and advise them of the purpose for which you provided it.

If you would like to access, correct, or update your information on the Register, you can contact nbn by calling 1800 687 626 or emailing info@nbnco.com.au.

The Register has been carefully designed with privacy in mind, including the Australian Privacy Principles. nbn’s privacy policy can be found at www.nbn.com.au/privacy.

Get to Know Your nbn™ podcast: Episode 2 – Connecting female entrepreneurs

In the second episode of Get to Know Your nbn™ podcast, host Peter Gurney (General Manager, nbn™ local) speaks with Jo Palmer, a dynamic entrepreneur and director of Pointer Remote Roles – a business that connects employers and recruiters with potential candidates no matter where they live.

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nbn Australia

Delivering the technology and infrastructure for all Australians to realise their dreams and discover new possibilities in a connected world.

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